We recommend customers to move to the latest version.
Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
Customers who are using 5000 - 5005, 5100 - 5102 version can directly move to 5103.
Customers who are using 5103 alone can upgrade to 5500
Customers who are using 5500 , 5501, 5502, 5503 can upgrade to 5504 |
Migrate from
Build 5000 - 5102
to Build 5103 |
Migrate from
Build 5103 to
Build 5500 |
Migrate from
Build 5500,
5501, 5502, 5503
to
Build 5504
|
| Customers using build 5000 to 5102 can install this Upgrade pack to migrate to build 5103. |
Customers using build 5103 can install this Upgrade pack to migrate to Build 5500. |
Customers using build 5500, 5501, 5502, 5503 can install this Upgrade pack to migrate to Build 5504. |
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Important Note
The Service pack is for upgrading from 5500, 5501, 5502, 5503 to 5504. If you are a new user, download AssetExplorer directly.
Instructions to apply the Service Pack/Hotfix
- Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
- Take a backup of <assetexplorer-home>/mysql/data folder.
- Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the <assetexplorer-home>/bin folder. This opens the Update Manager tool.
- Click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded) and then click "Install"
- Follow the on-screen instructions to apply the Service/Upgrade Pack.
- Once the upgrade is complete, start AssetExplorer Server.
If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com
How can I find the Build Number of AssetExplorer?
- In the ServiceDesk Plus web client, click the "About" link on top right of the page.
- You should see the Build number mentioned on the top right of the page.
- Check the following image guide to locate the build number.
Need help ?
Want help with upgrading AssetExplorer to the latest version? Contact AssetExplorer Support |
