Should apply Service Pack 6_1 (SP-6_1) (for both Windows and Linux) to upgrade to latest build 6010.

See instructions to apply Service Pack

Should apply Service Pack 6 (SP-6) (for both Windows and Linux) to upgrade to build 6001 and then apply Service Pack 6_1 (SP-6_1) (for both Windows and Linux) to upgrade to latest build 6010.

See instructions to apply Service Pack

Contact EventLog Analyzer Support

Customers using any other build

How do I find out my build number?

Instructions to Apply Service Pack

Note:

• If EventLog Analyzer has been installed as a root user in a Linux machine, continue with the below procedure logged in as a root user itself.
• Please ensure that the <EventLog Analyzer Home> directory has Read, Write permissions.
  
  Follow steps 1 through 9 to apply the service pack. (for both Windows and Linux)

1. Shut down EventLog Analyzer server. If EventLog Analyzer is running as a service, stop the service also.
2. Please wait for a few moments till the server/service terminates completely
3. Take a backup of the existing EventLog Analyzer MySQL database by creating a ZIP file of the contents of <EventLog Analyzer Home>/mysql directory and save it as mysql_backup.zip in the <EventLogAnalyzerHome> directory.
   or
   Take a backup of the existing EventLog Analyzer MSSQL database
   Follow the steps given below:
   1. Find the current location of the data file and log file for the database eventlog by using the following commands:
      

      use eventlog go sp_helpfile go

      
      
   2. Detach the database by using the following commands:
      

      use  master go sp_detach_db 'eventlog' go

      
      
   3. Backup the data file and log file from the current location (<MSSQL Home>\data\eventlog.mdf and <MSSQL Home>\data\eventlog_log.LDF)
      to the new location (<New location>\eventlog.mdf and <New Location>\eventlog_log.LDF).
   4. Re-attach the database and point to the old location by using the following commands:
      

      use  master go sp_attach_db 'eventlog' , '<MSSQL Home>\data\eventlog.mdf' , '<MSSQL Home>\data\eventlog_log.LDF' go

      
      
4. Execute the UpdateManager.bat (for Windows) or UpdateManager.sh (for Linux) file present in the <EventLog Analyzer Home>/bin directory. Click the link for additional instuctions in case of 64 bit installation upgrade
   

   If you are upgrading the 64 bit installation of the product, carry out the procedure given below:
   In Windows:
   Edit the UpdateManager.bat file availabale in the <EventLog Analyzer Home>\bin
   Change the following line from

   %JAVA_HOME%\bin\java -Xmx100m -Dtier-type=BE -Djava.library.path=.\lib\native -Dtier-id=BE1 com.adventnet.tools.update.installer.UpdateManager -u server\default\conf %*

   to

   %JAVA_HOME%\bin\java -Xmx100m -Dtier-type=BE -Djava.library.path=.\lib\native -Dtools.discSpaceCheck=false -Dtier-id=BE1 com.adventnet.tools.update.installer.UpdateManager -u server\default\conf %*

   In Linux:
   Edit the UpdateManager.sh file availabale in the <EventLog Analyzer Home>\bin
   Change the following line from

   $JAVA_HOME/bin/java -Xmx100m $JAVA_OPTS -Dtier-type=BE -Dtier-id=BE1 com.adventnet.tools.update.installer.UpdateManager -u server/default/conf $*

   to

   $JAVA_HOME/bin/java -Xmx100m $JAVA_OPTS -Dtier-type=BE -Dtier-id=BE1 -Dtools.discSpaceCheck=false com.adventnet.tools.update.installer.UpdateManager -u server/default/conf $*

   
   If you have trouble upgarding 64 bit installation, contact EventLog Analyzer Support

   
   
5. Click Browse and select the .PPM file that you have downloaded.
6. Click Install to install the service pack. This may take several minutes depending on the amount of data that needs to be migrated, so please do not terminate the procedure prematurely.
7. Wait until the service pack is fully installed.
8. Click Close and then click Exit to exit the Update Manager tool.
9. Start the EventLog Analyzer server/service.
10. If you have applied the SP over Hot Fix patch with default MySQL database, click the link for additional instructions to be carried out.
    

    If you have applied Hot Fix patch on the installation of the product (with default MySQL database), carry out the procedure given below:
    

    • Go to the folder <EventLog Analyzer Home>/mysql/bin in a command window.
    • Execute the following command to connect to MySQL database:
      In Windows:

      mysql.exe -u root -N -e "insert into DataManagementTiming values ('ORCL_HOUR_ID', '0')" eventlog -P 33335

      In Linux:

      ./mysql -u root -N -e "insert into DataManagementTiming values ('ORCL_HOUR_ID', '0')" eventlog -P 33335 -h 127.0.0.1

    If the query is executed successfully, the following message will appear:
    Query OK, 1 row affected (0.00 sec).
    If you have not applied Hot Fix patch on the installation of the product and inadvertently carried out this procedure, the following error message will appear:
    Duplicate entry 'ORCL_HOUR_ID' for key 1.
    You can ignore this error message.

    
    If you have trouble in carrying out this procedure, contact EventLog Analyzer Support

Carry out the following instruction, if you are migrating from 5000 to the current version 600x:

• Run <EventLog Analyzer Home>/tools/IndexData.bat/sh.

The service pack is now installed, and you can start working with the latest version of EventLog Analyzer.

Important: If you are trying to apply more than one service pack at a time, you need to restart the EventLog Analyzer Server after applying each service pack and check whether your data is intact in the webclient. If you don't have any issues, follow the above steps for applying the other service pack. If you find any issues, do not continue applying the other service pack and contact EventLog Analyzer Support.

You can contact EventLog Analyzer Support at any time for assistance in upgrading EventLog Analyzer to the latest version. Customers using build 4020 or 4010 or 4011, and Customers using build 4000 or 4001 or 4002 or 4003 or 4004 or 4005, contact EventLog Analyzer Support to upgrade to the latest build.