Frequently Asked Questions

1. What is FacilitiesDesk?
2. What are the two applications FacilitiesDesk offers?
3. What is the difference between CMMS and CAFM?
4. How FacilitiesDesk can help you?
5. Why you should consider FacilitiesDesk?
6. How different is FacilitiesDesk from your own ServiceDesk product?
7. Does any kind of integration exists between FacilitiesDesk and ServiceDesk? What?
8. What makes FacilitiesDesk different from other Facility management software?
9. Who are the target audience for FacilitiesDesk?
10. FacilitiesDesk works with?
11. How about the licensing model and pricing of FacilitiesDesk?

1. What is FacilitiesDesk?

• FacilitiesDesk is an integrated, web-based facilities management solution. It facilitates you as facility managers in maintenance management, property management, space management, people and asset management of your organization effectively.
• This facilities management application provides two software which offers all that you need to have for integrated workplace management and general service administration.

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2. What are the two applications FacilitiesDesk offers?

• CMMS FacilitiesDesk
• CAFM FacilitiesDesk

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3. What is the difference between CMMS and CAFM?

http://www.manageengine.com/products/facilities-desk/facilitiesdesk-product-article.html

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4. How FacilitiesDesk can help you?

• According to IDC "Companies with asset management practices experienced 10% fewer hours of downtime and spent 22% fewer person hours". Managing all assets and facilities can be quite an ardent task if done manually.
• For example a simple Move requests, if not taken care of systematically, can turn into a chaotic nightmare. FacilitiesDesk helps you take control over all these pressing needs to have a chaos free workplace.

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5. Why you should consider FacilitiesDesk?

• FacilitiesDesk offers you an integrated package for managing your facilities, from maintenance to space, property and move management to asset tracking to purchasing & contract management and reports generation, all at an affordable price point.
• Improving your operational efficiency can appreciably reduce the costs connected with maintaining your facilities and infrastructure.
• In turn FacilitiesDesk's integrated approach to facilities management of your infrastructure can notably improve asset utilization, resulting in better stakeholder value.
• FacilitiesDesk is a comprehensive Maintenance, Space (Portfolio) and Move Management Software with resources management capabilities.

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6. How different is FacilitiesDesk from your own ServiceDesk product?

FacilitiesDesk is for Facility management team while ServiceDesk Plus is for the system administration team. Though both has ticketing system, FacilitiesDesk is different from ServiceDesk in the following areas:

• FacilitiesDesk offers Portfolio management, which handles property management, lease management and space management.
• Move management or relocation management.

These features cannot be integrated with ServiceDesk plus which would only bring chaos when both Sys-admin technicians and Facilities management craftpersons try to use same system for their different roles, like having to view irrelevant tickets, non-compatible jargons etc...

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7. Does any kind of integration exists between FacilitiesDesk and ServiceDesk? What?

http://www.manageengine.com/products/facilities-desk/integration-with-servicedeskplus.html

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8. What makes FacilitiesDesk different from other Facility management software?

While there are many Computer maintenance management system (CMMS) software packages available in the market, very few offer a truly user-friendly interface and working system, which are just as important as the efficient facility manager like you and your team. Also while there are many Computer Aided Facility Management (CAFM) software, the affordability is far reachable and the deployment becomes a challenge.

This is a very important matter of concern for SMBs who also want to shift from raw manual systems and simple and cost effective CMMS applications to sophisticated yet affordable CAFMs.

Here ManageEngine offers FacilitiesDesk which is a cool blend of CMMS modules and CAFM features at affordable price point.

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9. Who are the target audience for FacilitiesDesk?

FacilitiesDesk offers solution to people with following questions

• How to have a single shot view of our entire owned and/or leased real estate portfolio across the globe?
• How to avoid late dues of leased property?
• How to manage the facilities cost effectively without affecting productivity?
• How to conduct painless single/mass relocations?
• How to manage the assets proactively?
• How to decide upon repair vs replace?
• How to manage user requests?

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10. FacilitiesDesk works with?

• Microsoft Windows: 2000 Professional + SP4 2000/2003 Server, XP Professional
• Linux: RedHat 7.x

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11. How about the licensing model and pricing of FacilitiesDesk?

Click here to view Annual Subscription fee for FacilitiesDesk.