FacilitiesDesk enables requesters to submit work requests via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/supervisor notifications and handling of SLA rules. As a result, your facilities help desk can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution time, share knowledge effectively and keep staffs happy.
 CMMS Software - Work Requests Form
 CMMS Software - Non-Login Form
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Features:
Several Ways to create Work Requests
- Email to Work Request Conversion
Automatically convert the emails sent to facilities management team's help desk id into work requests.
- Web Enabled
With FacilitiesDesk being 100% web-based Facilities Management Software solution, enable your staffs to submit work requests from anywhere, anytime using just a browser.
- Import from .csv files
Import your requesters, supervisor details and asset details from .csv files.
- User Survey
Conduct user satisfaction and other facilities management related surveys. Also get survey related consolidated reports for better analysis of the responses.
- Supervisor Notes
Supervisors can add notes to the work orders to add related information like action taken.
- Notify Supervisors
Automatically notify the Supervisors when a new work request is assigned to them using e-mail alerts, e-mail-sms alerts and sms alerts through modem
- Automatic Escalations
Escalate requests to different support reps within your staff and notify managers when cases are not resolved within specific time limits.
- SLA Management
Create User, Department, Priority or Category based SLA rules and ensure compliance. More on SLA Management.
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Need Features? Tell Us
If you want to see additional Operation Management features implemented in FacilitiesDesk, we would love to hear. Click here to continue
