| Help Documentation |
| Admin Guide - ZIP | View Online |
Helps administrators on how to install and setup the ServiceDesk Plus software |
| User Guide - ZIP | View Online |
Helps users to understand the tips and tricks on using the ServiceDesk Plus software |
| Help Desk Evaluator's Checklist - PDF | View Online |
We made it easy for you to evaluate any help desk software. Download this list for your evaluation or view it online and feel free to comment. |
| WhitePaper |
| ITIL based HelpDesk for the SMBs |
Illustrates how an ITIL based helpdesk can be beneficial to SMBs |
| Case Studies |
| Ashton Park School - PDF |
Ashton Park School is a Specialist Sports College located in Bristol, UK. |
| TeleLogic's IT Support - PDF |
Telelogic is the leading global provider of software and services for Enterprise Lifecycle Management. |
| Cetero Research - PDF |
Cetero Research is the leading clinical research company in US |
| Ohio Department of Education - PDF |
Ohio Department of Education is a governmental organization which manages more than 5000 schools in the state of Ohio. |
| American Transmission company - PDF |
American Transmission Company is a Power Transmission Company founded in 2000 builds, owns,
operates and maintains electric transmission systems in Wisconsin, Michigan, Illinois and Minnesota. |
| Brochure |
| ServiceDesk Plus Brochure - Print Format | Web Format |
The product brochure of the ServiceDesk Plus with ITIL features. Given in printable format and also the web version. |
| Product Documentations |
| Helpdesk Software Product Roadmaps - View Online |
Provide an overview of the future releases of ServiceDesk Plus - the complete, ITIL Ready, help desk and asset management software solution, with tentative release. |
| ServiceDesk Plus Known Issues - View Online |
We are aware of few issues currently experienced in each module, and are working to resolve it as soon as possible. View the document as your problem may be listed in it. |
| ServiceDesk Plus Features list - View Online |
List of SDP Features list from customer end and from internal. |
| FAQ - View Online |
Some of the most frequently asked questions about each module in ServiceDesk Plus. |
| Troubleshooting - View Online |
Some of the most frequently used troubleshooting steps in ServiceDesk Plus. |
