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Important :
We recommend users to move to the latest version, ServiceDesk Plus 7.6 build #7611 released on 13th August 2010 ( How can I find my Build number?)
Note: We strongly recommend
you to take backups before migrating. This helps
you prevent accidental loss of data.
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Migrate from
Build 7500, 7501, ... 7513
to Build 7514 |
Migrate from
Build 7514
to Build 7600 |
Migrate from Build 7600, 7601, ... 7610 to Build 7611 |
| Customers using builds 7500 to 7513
can install this Service pack for migrating to the latest build to address the listed issues. |
Customers using build 7514
can install this Service pack for migrating to the latest build to address the listed issues. |
Customers using build 7600, 7601, 7602,... to 7610 can
install this Service pack for migrating to the latest build to address the listed issues. |
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Important Note
If you are using a build earlier to 7500, follow migration sequence or please contact ServiceDesk Plus Support to upgrade.
Instructions to apply the Service Pack / Hotfix
- Shut down ServiceDesk Plus Server.
- Run the script UpdateManager.bat (UpdateManager.sh for
Linux) in the <ServiceDesk_Plus_Home>/bin folder.
This opens the Update Manager tool.
- Click "Browse" to select the Service Pack file
(AdventNet_ManageEngine_ServiceDesk_Plus_<Version
No>_0_0_SP-x_0.ppm file that you had downloaded)
and then click "Install...".
- Follow the on-screen instructions to apply the Service
Pack / Hotfix.
- Once the upgrade is complete, start ServiceDesk Plus Server.
Important: for Windows Users :
We have changed the Target
to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk
Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut
icon. This needs to be done by users who have upgraded from
any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk
Plus 5.5(5500 and above). This can be changed as follows
- Right click 'ServiceDesk Server' option and
choose the Properties option.
- Change the value in Target field from
"{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=.
-cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar
com.adventnet.start.ProductStarter StartServiceDeskService
..\server\default\conf\TrayIconInfo.xml"
to
"{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home}
is the ServiceDesk Plus installation directory which
will be typically like C:\AdventNet\ME\ServiceDesk directory.
- Click "Apply", followed by "OK" button
The step 1 to 3 has to be repeated for
the ServiceDesk Plus desktop icon.
How can I find the Build Number
of ServiceDesk Plus?
- In the ServiceDesk Plus web client, click the "About"
link on top right of the page.
- You should see the Build number mentioned on the top right
of the page.
- Check the following image guide to locate the build number.
Need help ?
Want help with upgrading ServiceDesk Plus to the latest version?
Contact ServiceDesk Plus Support
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