ManageEngine^® VQManager is a powerful, web-based, 24x7 real-time QoS monitoring tool for VoIP networks. VQManager can monitor any VoIP equipment that supports SIP(RFC 3261), H.323, Cisco™ Skinny and RTP / RTCP (RFC 3550)

VQManager helps troubleshooting VoIP calls for failures and quality deterioration. Once identified, alarms are generated by the system to notify administrators. Administrators can then drill-down on the alarms to isolate the root cause

With over 25 comprehensive built-in reports, VQManager gives network administrators critical insight about bandwidth usage and traffic patterns over time

What can VQManager do?

Non-Intrusive Real-time Monitoring

• Proactive monitoring of Bandwidth utilization and QoS metrics such as Jitter, Latency, Packet loss
• ITU standard E-Model based MOS calculation
• Drill down of information to minute-level of precision
• Call information display using CDR/CMR logs
• Integrates with higher level Network Manager, thus protecting existing investment

Alarms and Notifications

• Alarm generation on vital parameters based on user-defined threshold and severity
  • QoS (Jitter, Packet loss, MOS and RFactor)
  • Frequent and consecutive incomplete calls
  • Call set-up time
  • Average Length Of Call (ALOC)
  • Answer Seizure Ratio (ASR)
  • Average answer delay
  • Voice bandwidth utilization
  • SIP errors
  • Frequent call disconnects
  • Call volume
• User configurable e-mail notification
• SNMP Trap alerts based on user-defined thresholds

Call Details View

• QoS trends for calls and endpoints
• Codec details used by endpoints
• Enhanced debugging of error calls through pictorial representation of call flows
• Call Trace of SIP, H.323, Cisco Skinny and RTCP packets transferred in a call

Problem Diagnosis

• Pictorial representation of call flow information to debug call set-up issues
• Bandwidth usage graph with split up between voice and non-voice data to help analyze bandwidth congestions
• Call QoS trend, to identify quality gaps

Real-Time Monitoring and Post-Event Analysis

• Supports real-time monitoring as well as trend analysis for post-event troubleshooting and capacity planning based on calls that happened days or weeks or months earlier
• Real-time reporting of call volume changes, bandwidth utilization and voice quality
• On demand reports of Top users based on Call Volume or Duration
• Export reports as CSV and PDF files and e-mail as attachments

Endpoint Details View

• Detailed view of call usage trend with QoS Metrics and Traffic Patterns
• Call Metrics such as Incoming and outgoing call QoS metrics, total Call duration, Average Call duration & ASR
• Call categorization such as incoming, outgoing, unanswered, error, good and poor quality calls
• Option to group the endpoints based on IP Address and SIP URL/phone number

Capture and Display Filtering

• Filtering criteria to capture / monitor call traffic from specific IP Address / locations
• Flexible filtering of data based on IP Address, SIP URL/phone number and Name
• Provisions for saving the captured packets in libpcap format for post-event
troubleshooting

Web-based User Interface

• Provides a web-based user interface for remote access using standard web browsers such as Microsoft Internet Explorer & Firefox
• User-friendly graphical screens allows easy understanding of network & troubleshooting.